Foodmandu is hiring Client Service Representative Job In Kathmandu which is an e-commerce company providing on-demand food delivery service across Kathmandu and Lalitpur. Having started its operation in 2010, Foodmandu has now grown to more than 60 employees serving 60000+ customers from 160+ partner restaurants. We are a customer centric company with high focus on client satisfaction. We are a transparent business with high governance standards and private equity investment.
Description Of Client Service Representative Job
- Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants.
- Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs.
- Handle and process online and telephonic orders.
- Mobilize delivery staffs in wise, effective and efficient manner.
- Ensure excellent service standards and maintain high customer satisfaction.
- Know the client’s products and services and stay updated with the related issues.
- Promptly identify and resolve customer issues and follow up to ensure resolution.
- Contribute to team effort by accomplishing related results as needed.
Specification Of Client Service Representative Job
- Experience in customer service or hospitality industry will be a plus.
- Good working knowledge of basic computer applications.
- Proper handling of customer and active listening to understand customer needs.
- Demonstrate an audible, friendly, professional and well-mannered speaking voice.
- Capable of dealing with great attention and politely with public in various situations.
- Ability to make logical and quick decision in difficult situation.
- Ability to multi-task, prioritize and manage time effectively.
- Excellent verbal and written communication skills in both Nepali and English.
Details Of Client Service Representative Job
|Jobs Function:||Customer Service||Jobs Availability:||Full Time|
|Jobs Level:||Entry Level||Offered Salary:||Negotiable|
|Jobs Location:||Kathmandu||Min. Experience Year:||Not Required|
|Education Degree:||Bachelor||No. of Openings:||1|
|Deadline:||Visit SabKura Jobs||Preferred Gender:||Any|
Education Description Of Client Service Representative Job
- Bachelor’s Degree in management or any related field.
Other Specific Requirements Of Client Service Representative Job
- Applicants should be willing to work in evening shift,
- S/he should be willing to work in weekends and public holidays,
- S/he should have a valid driving license and personal vehicle.
- We encourage the beginners to apply too
- Salary: Basic pay along with overtime and night allowances (as per company rule)
- Full Time: 3, Part Time Evening: 1
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