Kantipur Management Private Limited (KMPL) is hiring Representative of Customer Service Jobs an expertise on human resources solutions and has been providing Human Resource Management and related solutions to organizations across the country since 2012. The company is involved in committed to provide the best services to clients and job seekers in different field and profession of varied diversity of candidates from entry level associates, mid-level managers to first level managers.
A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.
|Jobs Function:||Customer Service||Jobs Availability:||Full Time|
|Jobs Level:||Entry Level||Offered Salary:||Negotiable|
|Jobs Location:||Tinkune, Kathmandu||Min. Experience Year:||Not Required|
|Education Degree:||Intermediate||No. of Openings:||10|
|Deadline:||visit sabkura jobs||Preferred Gender:||Female|
Description of Representative of Customer Service Jobs
- Take incoming call of the customer.
- Good Communication and presentation skills
- Basic computer knowledge .
- Time flexibility .
- Able to handel pressure.
- Candidates should have intermediate passed.
Responsibilities of Representative of Customer Service Jobs
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
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